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Our Policy is Buy Now and Keep Forever which is why we offer a Lifetime Guarantee.
We have a No Quibble 90 days Returns Policy for either replacement or refund. Goods must be returned undamaged including the original packaging free of any marks or tears.
For Orders placed by Architects and Interior Designers, we only accept returns for a faulty item. We do not offer SOR.
Returns postage is at the purchasers expense.
Please include your order number and a note stating whether you would like a refund or a replacement.
Our Returns address is:
Addison Ross
Wooler Industrial Estate
Berwick Rd
Wooler
Northumberland NE71 6AH UK
We offer Next Day Delivery for all UK orders placed before 12.00. We use DPD.
If you order before midday on Thursday morning your order should be delivered on Friday. If you order before midday on Friday morning your order should be delivered on Monday. Please note that for UK deliveries if you place an order on a Saturday or a Sunday the order will not be processed until Monday morning. This means your delivery will typically arrive on Tuesday.
We provide a Waybill tracking code for every shipment.
We offer 2 Working Day Delivery for all EU orders placed before 12.00.
If you order before midday on Thursday morning your order should be delivered on Monday. If you order before midday on Friday morning your order should be delivered on Tuesday. Please note that for EU deliveries if you place an order on a Saturday or a Sunday the order will not be processed until Monday morning. This means your delivery will typically arrive on Wednesday.
We provide a Waybill tracking code for every shipment.
We offer Free delivery to the USA over £100. Delivery takes between 1 and 3 days
We are delighted to be able to offer to deliver your order to most parts of the world. R/W By DHL Courier £25
Depending on your country orders may be subject to an import Duty & possible Sales tax at point of entry; these charges are the purchaser's liability and must be paid by the purchaser.
We provide a Waybill tracking code for every shipment.
Interior Designers & Designers Returns
Interior Designers using Designer Offer codes may not return items purchased unless they have been received damaged.
